So long as Customer is in compliance with all agreements entered into with Fran Metrics and is currently paying for a subscription to the Fran Metrics reporting platform at www.franmetrics.com:
Fran Metrics will establish and maintain a process to provide support for the Software to Customer. This support will be available to customer during the hours of 9:00 AM through 5:00 PM Mountain Standard Time, Monday through Friday.
Fran Metrics will provide customer a "Knowledge Base" website which will include support videos, Q&A, information and relevant links.
Fran Metrics will use its best efforts to cure reported and reproducible errors in the Software as described in the Service Levels section.
Fran Metrics will provide a dedicated service manager for each organization. Any communication required with Fran Metrics can go through the service manager via email at [email protected] or submitting a ticket via our support system.