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If you can't find the answer you're looking for in this knowledge base, our support team is ready to help!

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Or email us directly at [email protected]

💡 Have a Feature Idea?

Nothing broken, but you wish Fran Metrics did something new? That's a feature request, and we'd love to hear it:

Submit a Feature Request →

The most-requested ideas carry serious weight on our product roadmap — so if you've got one, don't be shy.

What to Include

To help us resolve your issue quickly, please include:

• Your organization name
• The unit(s) affected (if applicable)
• A clear description of the issue or question
• Screenshots showing the problem (if applicable)
• The steps you took leading up to the issue