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What to Include

To help us resolve your issue quickly, please include:

• Your organization name
• The unit(s) affected (if applicable)
• A clear description of the issue or question
• Screenshots showing the problem (if applicable)
• The steps you took leading up to the issue
• Urgency level — is this blocking your day-to-day operations?

Response Times

Our support team aims to respond to all tickets promptly. We take our numbers seriously, but not ourselves — so don't hesitate to reach out even if it seems like a small question. We're here to help!

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