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Data Points and KPIs (Key Performance Indicators) are the core metrics that power your Fran Metrics reports and scorecards. Understanding how they work helps you get the most out of your reporting.

What Are Data Points?

A Data Point is a single piece of data pulled from one of your connected sources. For example:

• Total Revenue from QuickBooks
• Number of Transactions from your POS system
• Average Google Review Rating
• Lead count from your CRM

Data points are the raw building blocks. They get pulled in from your integrations automatically.

What Are KPIs?

A KPI is a calculated metric that provides meaningful insight into your business. KPIs are often derived from one or more data points. For example:

• Revenue per Transaction = Total Revenue ÷ Number of Transactions
• Year-over-Year Growth = (Current Period Revenue - Prior Period Revenue) ÷ Prior Period Revenue
• Average Ticket Size = Total Sales ÷ Total Orders

If you're building a percentage, remember the formula has to multiply by 100 — see KPIs.

Benchmark Type