Data Points and KPIs (Key Performance Indicators) are the core metrics that power your Fran Metrics reports and scorecards. Understanding how they work helps you get the most out of your reporting.
A Data Point is a single piece of data pulled from one of your connected sources. For example:
Data points are the raw building blocks. They get pulled in from your integrations automatically.
A KPI is a calculated metric that provides meaningful insight into your business. KPIs are often derived from one or more data points. For example:
Each KPI can now be assigned its own Primary Benchmark — Median, Average, or Goal — that controls how scorecard comparisons are calculated for that KPI. This replaces the older org-wide single-benchmark approach and gives you per-metric flexibility. Set it on each KPI in Organization Settings → KPI Settings.